American City Towers

Towing & Recovery Operations Dashboard

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Financial Insights

Total Revenue

$487,250

12.5% from last month

Net Profit

$92,380

8.3% margin

Gross Profit Margin

68.5%

3.2% increase

Avg Invoice Amount

$325

Stable

Monthly Revenue Trend

Cost Breakdown

Income by Service Type

Service Type Revenue % of Total Avg per Call
Light Duty Towing $218,350 44.8% $285
Light Duty Road Service $87,340 17.9% $165
Heavy/Medium Duty $97,450 20.0% $625
HD Road Service $43,880 9.0% $445
Storage Income $24,650 5.1% $95
Parts Sales $15,580 3.2% $125

Operating Expenses

Expense Category Amount % of Revenue
Employee Costs $185,400 38.0%
Fuel Costs $68,210 14.0%
Repair & Maintenance $43,950 9.0%
Insurance $39,050 8.0%
Depreciation $29,235 6.0%
Other Operating Costs $29,025 6.0%

Operational Performance

Total Dispatches

1,498

49.9 per day

Fleet Utilization

76.3%

Above target

Avg Response Time

18 min

2 min improvement

Driver Efficiency

4.2

calls/driver/day

Dispatch Mix by Type

Daily Equipment Utilization

Calls per Service Type

Service Type Monthly Calls Daily Avg % of Total
Light Duty 766 25.5 51.1%
LD Road Service 529 17.6 35.3%
Heavy/Medium Duty 156 5.2 10.4%
HD Road Service 47 1.6 3.1%

Fleet Performance Metrics

Equipment Type Units Avg Utilization Calls/Unit/Day
Light Duty Trucks 12 82.5% 2.1
Service Vehicles 8 78.3% 2.2
Heavy Duty Trucks 5 65.8% 1.0
HD Service Units 3 52.3% 0.5

Employee Productivity Summary

Total Operators

28

Dispatchers

4

374.5 calls/dispatcher

LD Operators

18

71.9 calls/operator

HD Operators

6

33.8 calls/operator

Workforce Development

Safety Score

94.8%

2.3% improvement

Certifications

142

12 new this month

Training Hours

384

13.7 hrs/employee

Goal Achievement

87.5%

On track

Skill Competency Levels

Training Progress by Category

Safety Performance Indicators

Days Without Incident

127

Goal: 150 days

PPE Compliance

98.2%

Target: 95%

Safety Audits Passed

23/24

95.8% pass rate

Near Miss Reports

8

All resolved

Competency Journey Tracking

Skill Area Trainees Avg Progress Completion Rate
Light Duty Towing 6
78% 		4 completed
Heavy Duty Operations 4
62% 		1 completed
Dispatch Operations 2
85% 		2 completed
Equipment Maintenance 8
91% 		7 completed
Safety Certification 28
96% 		26 completed

Individual Employee Goals

Goal Category Employees On Track Completed
Performance Targets 28 24 18
Certification Goals 15 12 9
Training Completion 28 26 21
Quality Standards 28 25 22
Attendance Goals 28 27 24

Active Certifications & Renewals

CDL Licenses

28/28

All Current

Next renewal: 45 days

First Aid/CPR

26/28

2 Pending

Scheduled: Next week

Heavy Equipment

11/11

All Current

Next renewal: 120 days

HAZMAT Certified

8/11

3 In Progress

Training ongoing